Frequently asked questions.

No. Calling for a quote is free. You are only charged after receiving a complete written quote and providing your authorization to proceed.

Our service fee appears as AIRTICKETS-US. Airfare, if charged separately, shows the airline or ticketing partner name. Both are disclosed to you before payment.

Cancellations are subject to the airline's fare rules. For eligible bookings made at least seven days before departure, you may cancel within 24 hours of confirmation for a full refund of airfare and our service fee under the DOT 24-hour rule. See our Refund & Cancellation Policy for full details.

No. Airtickets-us is an independent travel agency. Tickets are issued through accredited ticketing partners using airline reservation systems. You receive an e-ticket number verifiable directly with the airline.

Fares can change until payment is processed. If the fare changes before we process your authorization, we notify you with a revised quote. You are never charged an amount you have not authorized.

Phone support is available at +1-877-667-8080 from 9 AM to 12 AM (midnight) Eastern Time, seven days a week. Email support@airtickets-us.com any time; we respond within 24 hours.

Calls may be monitored or recorded for quality assurance, training, fraud prevention, authorization verification, and dispute resolution purposes.

ARC VTC is an identity-verification credential issued by Airlines Reporting Corporation (ARC). TravelFirst LLC participates in this program. ARC VTC status does not grant ticketing authority — TravelFirst LLC is not an ARC-accredited or ARC-authorized ticketing agency. Tickets are issued through ARC- or IATA-accredited ticketing partners.

Only after you receive a complete written quote — showing airfare, taxes, and the Airtickets-us service fee as separate line items — and provide your authorization. Nothing is processed before that point.

AIRTICKETS-US is the billing descriptor for the Airtickets-us service fee. It is not the airline charge — airfare is billed separately by the airline or ticketing partner under their own descriptor. Both are disclosed to you in your written quote before you authorize payment.

Call +1-877-667-8080 (9 AM–12 AM ET, daily) or submit a request through our online form. Provide your origin, destination, travel dates, number of travelers, and cabin preference. A real agent will research available options and respond with a written, itemized quote.

Call +1-877-667-8080 (9 AM–12 AM ET, daily) or email support@airtickets-us.com. We respond to email within 24 hours. For airline-specific issues (delays, rebooking), contact the airline directly using the record locator on your e-ticket, and contact us as well — we will assist you in working with the airline.